Six Qualities Shared by Outstanding Estate Agents
Since 2010, I’ve worked exclusively with estate agents. During that time, I’ve seen the good, the bad and the downright ugly of the industry. But I’ve also been lucky enough to work with some of the very best agents in the UK: Agency of the Year winners, market share leaders, community champions, serious operators who […]
What Do Agents REALLY Sell?
It was a grim, grey afternoon a few winters back. Cold. Drizzly. Dark before teatime. I was trudging down my local High Street, wrapped up like a mummy, when a piece of marketing stopped me dead in my tracks. Not literally, mind. The only way that’s happening is a billboard toppling onto your head, or […]
Belief, Buyers, and the Easter Bunny
Belief is a funny thing. Some people believe in the Loch Ness Monster. Some believe in the Easter Bunny (not many under six, to be fair). Others believe in Father Christmas (they’re not wrong!). And, judging by what’s landing on doormats up and down the country, certain estate agents are very keen for sellers to […]
Why Ethical Agents Are Winning in the Living Room
I’ll start this blog by declaring how much pain I feel deep in my soul when it comes to estate agency industry events. I can’t stand them, the events that is, not the actual agents who attend. And it’s nothing to do with the line-ups, the accompanying awards, the networking opportunities, the content, etc. It’s […]
Mise En Place – For Estate Agents
Over the past couple of weeks, I’ve added cooking to my data-analysis hyperfocus. I’m now constantly consulting with my AI mate, Claude (much better for many things than ChatGPT in my experience), to improve my culinary skills. That’s a low bar, as my only two signature dishes are spaghetti bolognese and chilli con carne that […]
Small, Beautiful Details
I attended a funeral last week. A very sad, but also joyous and memorable occasion in many ways. The man who died was the dad of a football friend of our daughter’s. He was only 56 and a genuinely good guy, funny, hard-working and helpful. He is survived by four children, three of whom are […]
The Best Business Decision I Ever Made
Here’s a question worth asking yourself. What’s the best business decision you’ve ever made? The one that changed the trajectory of your agency. The one that you can trace back to playing a monumental part in achieving a level of success. I’ll share mine at the end of this article, but I’ll explain what got […]
Excuses, Excuses, Excuses
I’ve put on weight recently. Up to my heaviest in years – 88.5 kg, and I’m feeling it. Sluggish, t-shirts tightening and feeling, well, kinda old (I’m 54 soon). There are several handy excuses I have for this piling on of the pounds. Here are three (I have several more in my locker). These aren’t […]
Why I hate (Anti) Social Media
Maybe it’s my age, but I find most of social media depressing. Even more sadly, I’ve been told by our team and Nick, my business partner, that I need to get back to being active on the usual platforms, LinkedIn, Facebook and Instagram to push the Ethical Agent Network. Part of my problem with social […]
AI Isn’t the Problem. Over-Reliance Is.
“We will get to a point where we will love it when we see spelling mistakes.’ Prophetic words that were spoken to me around 18 months ago by one of the UK’s best agents. She was speaking about the rise of AI. Fast forward to this week (17 March 2026), I read an article about […]